Think Outside the Bun!™
2004 was a year of significant progress for Taco Bell®. We delivered positive same store sales growth in every period — with over three consecutive years of sustained growth. Throughout the year we continued to set weekly sales records systemwide, fueled by innovative marketing and a commitment to Running Great Restaurants. We’re proud of the fact that our One System Operating Platform helped our Restaurant General Managers and their teams drive more consistent execution and greater Customer Mania. As a result, our Speed with Service improved, with QSR Magazine rating us third in the overall drive-thru experience in their 2004 Drive-Thru Survey. We also continued to deepen our people-first, recognition culture as seen by
the fact that our team member turnover was down from 221% in 2001 to just 108% in 2004.
And then there’s our food! Already delighting customers with our existing lineup of Mexican-inspired products, like our delicious Grilled Stuft Burritos, signature Quesadillas and Fiesta Taco Salad™ — in 2004 we invited consumers to Think Outside The Bun™ with our new Big Bell Value Menu™. Priced at just 99¢ – $1.29, customers can keep their stomachs and wallets full with items like our 1/2 lb Beef & Potato Burrito, Spicy Chicken Soft Taco, and Caramel Apple Empanada.
We also had customers Drinking Outside the Bun with the introduction of Mountain Dew Baja Blast™, our new carbonated soft drink that combines the flavor and energy of Mountain Dew with a bold tropical lime blast, available only at participating Taco Bell restaurants. Another industry first was Taco Bell becoming the “Official Quick Service Restaurant” of Major League Baseball® (MLB).* Our exciting three-year partnership includes advertising, on-site signage and fan promotions during MLB™ events.
So in 2005, we’re going to build on our success and continue to: put our People first so they can be great Customer Maniacs; get better and better at Execution; and deliver that “Taco Bell taste” and spirit that keep our customers coming back for more!
EMIL BROLICK, PRESIDENT AND CHIEF CONCEPT OFFICER, TACO BELL
*Major League Baseball trademarks and copyrights are used with the permission of Major League Baseball Properties, In